Zambia National Commercial Bank Pic (Zanaco) intends to engage an experienced firm to conduct Quality Service Assessments in all Zanaco branches including Agencies twice a year.

Zanaco now invites firms to submit Technical and Financial proposals in two separate envelopes for the provision of Consultancy services to conduct Quality Service Assessment in all Zanaco Branches and Agencies twice a year.

Interested Bidders may obtain further information from and inspect the Request For Proposals (RFP) at the office of the Head – Procurements, Zambia National Commercial Bank Pic, Head Office, Cairo Road, 4th Floor, P. 0. Box 33611, Lusaka.

A complete set of the RFP is available for purchase from the office of the Head – Procurements, Zanaco, Lusaka, Zambia upon payment of a non-refundable fee of ZMW 500.00 each. The payments for the RFP should be made into the following account during normal banking hours in form of cash deposits:

1. Account Name Tender Bids Commission
2. Account Number 302010057
3. Branch Finance Department


The telephone numbers are (260) (01) 222109, 228879 and the telefax number is (260) (01-238879. HOWEVER, ELECTRONIC OFFERS WILL NOT BE ACCEPTED. The RFP can also be accessed on the Zanaco website:

Proposals clearly marked, “ZNCB/MTC/002/2015: REQUEST FOR PROPOSALS FOR CONSULTING SERVICES TO CONDUCT QUALITY SERVICE ASSESSMENT IN ALL ZANACO BRANCHES AND AGENCIES” must be deposited in the tender box on the 14th Floor, Zanaco, Head Office, Cairo Road, on or before Wednesday 11th March, 2015 at 15:00Hours local time.

The closing date for the receipt of proposals is Wednesday 11 th March, 2015 at 15:00Hours local time and any bid received after the time and date stipulated above will not be accepted. The bids will be opened in the Conference Room on the 14th Floor, Zambia National Commercial Bank, Head Office on the same date soon after closing in the presence of bidders or their representatives who choose to attend.